Help & FAQs

Questions, answered

Everything you need to know about finding care, booking sitters, and how Nestling works.

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Getting started

How do I find a sitter?

Browse verified sitters on the Find a Sitter page, or send a quick request through Book a Sitter, and we'll match you with caring sitters who fit your family's needs.

How quickly can I book care?

Many families arrange same-day care in minutes. For regular or full-time care, we recommend booking a few days ahead so we can find the best possible match.

Can I request the same sitter again?

Of course. Once you find a sitter your family loves, you can favourite them and request them directly for future bookings.

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Safety & trust

How are sitters vetted?

Every sitter completes a comprehensive background check, identity verification, and reference review before joining, plus confirmation of certifications like CPR and first aid.

Are reviews from real families?

Yes. Reviews come from families who have booked through Nestling, so you can feel confident in what you read on each sitter's profile.

What if I have a concern during a booking?

Our support team is available around the clock. If anything ever feels off, reach out, and we'll help right away.

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Pricing & payment

Are there any hidden fees?

None. The rate you see is the rate you pay. Optional extras like overnight care are always shown clearly before you book.

How does payment work?

Hourly bookings are paid per session, while weekly and full-time plans are billed on a simple recurring schedule. All payments are handled securely.

Can I change my plan later?

Absolutely. You can move between plans whenever your family's needs change, with no penalty for switching.

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For sitters

How do I become a sitter?

Apply through our Become a Sitter page. We'll review your application, guide you through verification, and help you build your profile.

Can I set my own rate and hours?

Yes. You decide what your time is worth and when you're available. You're always in control of the bookings you accept.

What do I need to apply?

You'll need to be 18 or older, have some childcare experience, be willing to complete a background check, and provide two references we can contact.

Better together

Your search for the perfect sitter ends here

Join thousands of families who have found childcare they can truly trust with Nestling.

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